This is the way to handle a bad restaurant inspection, especially with the television cameras rolling: take responsibility, fix things, and no whining.
KTNV reports the Souper Salad was issued with 29 demerits by the Southern Nevada Health District, primarily related to a salad bar that wasn’t keeping foods at the proper temperature.
When Contact 13 stopped at the restaurant, Souper Salad was right in the middle of a re-inspection. The manager, Jeff Brooks, took time to explain to us his concerns about the restaurant’s C grade. "It was definitely a concern and that’s why we took care of the steps as needed."
He says he had all the food at the salad bar thrown out, and that the salad bar was adjusted to the appropriate temperature. And in the end, Brooks says he stands by the quality of his restaurant. "Unfortunately sometimes these things happen. I do care about the type of food, the temperatures of the foods I feed to the public. I’m not one of these managers that doesn’t care about it."
We spoke with the Health District, which confirms, the restaurant was re-inspected. Souper Salad made the necessary changes to go from 29 demerits down to only 4, enough for an A grade. Looking into their history, this was actually their first C grade in 3 years.