Marshall McLuhan famously said in 1967, “The medium is the message” and got to do a walk-on in the movie, Annie Hall, where he told some pompous professor that he doesn’t understand his theories at all and is not qualified to teach.
Stephanie Strom of the NY Times recreates those themes for modern audiences (I’m old).
Matthew Egol, a partner at Booz & Company, a consulting firm, said companies were approaching the negative feedback they get with new tools that help them assess the risks posed by consumer criticism.
“Instead of relying on a P.R. firm, you have analytical tools to quantify how big an issue it is and how rapidly it’s spreading and how influential the people hollering are,” he said. “Then you can make a decision about how to respond. It happens much more quickly.”