Yet another twist in a saga that has captivated the District: Nick’s Riverside Grill is issuing an apology for accusing a Yelp critic of losing control of her bowels in what they’re now saying is a case of mistaken identity.
Washington City Paper reported earlier this week that Nick’s Riverside Grill responded to a one-star Yelp review with accusations that the writer in question, Emma C., pooped her pants at the Georgetown establishment.
“The fact of the matter is you lost control of your bowels in the middle of our restaurant, and you proceeded to sit in it for the remainder of the evening, making more of a mess. We had to reroute our other patrons so they didn’t walk through your mess, causing quite a scene,” Liz, a manager at Nick’s, posted in part.
Owner Greg Casten told WCP he allowed the response after vetting the claims through security footage and interviewing staffers. “While an unfortunate incident in general, the woman and her friends left a real mess, included numerous towels we had provided discarded in the restaurant, dirty clothing thrown away in the bathrooms, a ugly, smelly mess just outside our front door and some very distraught employees,” he wrote.
Or did she? Emma C. contacted WCP to tell them that Nick’s must have confused her with another patron. “I’m just a dissatisfied customer who is now being accused by this establishment of being someone that I’m not, saying some very nasty things about me and also insulting this other girl who could potentially have serious health issues,” she wrote.
Now, after further investigation, Casten says the restaurant screwed up, and is issuing Emma a formal apology. “I have very little question that the woman who wrote the review was in fact not the same person to whom the described incident occurred. We are wrong and we have reached out to apologize,” he wrote to WCP. He calls the situation an “honest error.”
Emma told WCP she is considering pressing charges, and she deleted her initial review on Yelp. Nick’s Riverside Grill currently has two-and-a-half stars on Yelp.