Ashh Nicole, a doughnut fan visiting a Krispy Kreme shop in High Point, North Carolina, was shocked and disgusted to realize that some Krispy Kreme donuts in the shop (the ones visible through a glass counter) had bugs crawling all over the glaze, posing a major food safety risk – one that left the store manager quite unfazed.

“The machine had freaking mold on the catcher and the employees were touching the floor with the same hands they handled the doughnuts with! One employee even dropped a spatula, picked it up and proceeded to scrape the belt the doughnuts were coming off!” wrote Nicole on her YouTube clip about Krispy Kreme Donuts, Consumerist reports. “After expressing my concern with the supervisor he shrugged me off.”

To document her experience, Ms. Nicole posted a video on YouTube of what seem to be bugs crawling around donut glaze in the shop, and of course the clip went viral online.

Metro reports that it was the very company that launched the investigation on Krispy Kreme’s donuts, though they’re doing it “through a third party” to keep lack of objectivity become an issue when it’s time to face facts.

The company’s Facebook page officially apologized to Ms. Nicole over her unpleasant experience visiting Krispy Kreme, adding that they were looking further into this.