Restaurant inspections in Wisconsin town designed to protect business?

When the China Buffet in Appleton, Wisconsin (that’s in the U.S.) was closed by health inspectors last week, it not only marked the first time in a decade that local health types had closed a joint, but went against stated policy.

“You balance putting a restaurant out of business with assuring the public’s health,” said Kurt Eggebrecht, the city’s health officer. “The potential is there for people to misunderstand that (violations are) an ongoing problem and therefore they won’t eat at that restaurant.”

The Post Crescent reports that Appleton’s philosophy, shared by some health departments across the state, is that inspections are meant to be spot checks, and represent just a snapshot of compliance. They refuse to score restaurants, rank them, or mandate inspection records be posted at the establishment.

Restaurants and city officials are not required to inform customers when there is a sudden closure like the one at China Buffet, 982 W. Northland Ave. The closure was ordered after a contractor who was working on the building discovered hundreds of cockroaches and called the health department. An emergency inspection found numerous violations, including employees who weren’t properly washing their hands and raw food, including chicken and eggs, left overnight at room temperature.

Appleton Mayor Tim Hanna was quoted as saying, “Our goal is helping restaurants succeed. The goal isn’t to make us look good, but help them succeed and at the same time help the public. We’re protecting the public by shutting them down if there’s a problem. We’re not doing that by putting out a press release letting the public know.”

I wouldn’t want to eat there: Wisconsin city takes rare action in temporarily closing China Buffet

For the first time in more than a decade, city health inspectors in Appleton, Wisconsin, ordered a restaurant closed for unsanitary conditions earlier this year.

And it was a China Buffet.

The Post Crescent reports the emergency order was prompted after a contractor who was working at the building discovered “hundreds” of cockroaches and called the city health department, according to documents obtained by the newspaper through a public records request. Inspectors then found that employees weren’t properly washing their hands, raw food was sitting out and the restaurant was in general disrepair.

“We went from zero to 100 on this one,” Appleton Health Officer Kurt Eggebrecht said. “Given it’s the first time we’ve done this in 12 years, it’s very significant. What we base our decisions on is, was there a potential for someone to become ill, and in this case there was.”

Vivian Liu, China Buffet manager, said the restaurant never had sanitation problems during 16 years of operation, and the inspection came at a particularly bad time when a cooler had stopped working.

“Safety is a priority here. It’s always been a clean restaurant, but with the cooler and plumbing problems they came at a bad time,” Liu told The P-C. “We’ve changed many of our procedures and have employees cleaning on a different schedule every day.”

Inspectors dispatched to the restaurant the day the complaint was made in March discovered:
• Raw chicken, eggs and shrimp left overnight at room temperature.
• Temperatures of cooked items such as noodles, milk and cooked chicken in a cooler well above required levels.
• Heavy infestation of cockroaches.
• Excessive grease build-up, dirty food contact surfaces and food without date markings.

The restaurant closed without public notice on March 15, remained closed March 16, and was reopened March 17.